Returns & Exchanges

At Wallaroo Hat Company, we want you to love your purchase and feel confident in your sun protection. If you are not completely satisfied, you may return or exchange your unworn hat with original tags within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and shipping zip code to select the items you wish to send back.

2

Print Your Label

Select your preferred return method to generate a prepaid shipping label or a QR code for easy drop-off at authorized locations.

3

Pack Your Hat

Carefully place your hat in its original packaging or a sturdy box to ensure it maintains its shape and quality during transit.

4

Receive Refund or Exchange

Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing